— Support
How can we help?
Still need help?
Tell us which app and version you're using. We usually reply within two working days.
[email protected] Install help →All 13 apps come with a 365visual Pro subscription. Email [email protected] and we send you an activation code. One code works for every app — in your browser, on your computers and in Claude Desktop.
The first time you open an app, enter your email and activation code. That is all: your computer remembers it. Your subscription starts that day. One code covers 2 computers and up to 2 browsers at a time; ask us if you need another computer.
The apps remind you 14 days before the end date. After it, they ask you to renew before they open. Your files stay on your device, untouched.
On your device. In the browser, files open from and save to your computer; nothing is uploaded. The Windows apps save wherever you choose, like any desktop app.
The installed apps work offline; they check your subscription online at least once every 14 days. The browser versions need a connection to load, then work on your local files.
Installed apps check for a new version once a day after you sign in to Windows and offer a one-click update. To check now, open the Start menu and choose Check for 365visual updates. The browser versions are always the latest release.
Windows 10 and 11 (64-bit), macOS 11 or later (Apple silicon and Intel) and 64-bit Linux (AppImage, .deb or .rpm) for the desktop apps, and any modern browser — Chrome, Edge, Firefox or Safari — for the web versions.